..Emergency Services..

We are open 24 hours a day, 365 days a year. Hotline 011 2635981, General number 011 2635982.

Anyone who is in need of medical attention should go to the emergency department. There are times you should call an ambulance to receive medical attention while en-route to the hospital. For example, chest pain, stroke like symptoms (confusion, altered level of consciousness, etc.), seizure activity or any other significant illness or injury you should consider calling an ambulance.

All patients are seen by an emergency doctor/nurse and the Consultant as per the condition

Our medical team is comprised of highly skilled nurses, technicians and therapists.

Patients are seen based on the severity of their symptoms, requiring the most urgent needs to be cared for first. Our goal is to keep your wait time to a minimum. If you have concerns about your wait time, please speak with the nurse/doctor. Please know that we will care for you as soon as possible.

We have access to the most advanced medical treatments and technologies including: diagnostic lab testing advanced radiographic images, pharmaceutical agents, etc. Your test will depend upon your doctor’s initial examinations and diagnosis.

Absolutely. However, we ask that you limit distraction when your healthcare team is interacting with you.

Your doctor is welcome to call the Emergency Department to discuss your care. Many times, the Emergency Department doctor will call your Consultant/Family Physicians. This communication is helpful for you and your doctor, giving you the best care at the hospital and after you go home.

You will be given instructions for your care and recovery. If the doctor decides you need a prescription that will be given to you as well. Part of your instructions will tell you when and with whom you need to have follow-up care.

Follow your after care instructions carefully, but you should always feel free to return to the Emergency Department if you feel your condition is getting worse

The emergency department is available 24 hours a day for patients who require immediate care. It is not always predictable when it will be busy. Patients are seen in order based on an assessment of their illness.

The emergency department is always available to patients who feel that they have a problem that cannot wait for an appointment with your primary doctor.

Staff and doctors are waiting for diagnostic test results and often can’t proceed with other treatment or diagnosis until the test results are available.

Unlike your primary doctor, the Emergency department staff is not familiar with your medical history, general health, or health care concerns; therefore we cannot provide accurate information related to treatment or diagnosis over the phone. We will always be glad to see you in person in the Emergency department.

Yes, the contact numbers are 0112992990/91 and an ambulance service hotline 1333.

We have the highest standard of ambulances with portable ventilators, cardiac monitors, defibrillators and well trained medical team experienced in transporting critical patients. We do such regular transports from Jaffna, Mannar, Vauniya and other long distant places to and from NLH.

Yes we do, you may contact the E.R department from where all the guidance will be done by the emergency doctor/nurse. The procedure and the requirements will be explained to you and pickup will be decided and coordinated with respect to the patient condition.

In an Emergency we dispatch the ambulance within a minimum time period but the time to reach the destination will depend on distance, time of day (eg: on a peak traffic hour, there may be a delay in ambulance services) and other pickups will depend on distance and patient condition as we need to prepare with respect to patient needs and also make necessary prior arrangements at our hospital end to receive the patient when is arrives.

Ambulance fees and charges reflect the cost of providing a quality and responsive ambulance service by emergency care doctors and paramedics 24 hours a day, 365 days a year.